Andaz West Hollywood Knows How to Treat Their Guests

Guest Editor:
- Carrie Harrison-Ell, Senior Vice President of Hotel Programs for Kiwi Collection and mother of three; she is an expert on family travel. Carrie’s not-so-secret pleasures include: romantic trips to Siena, wine and cheese pairings and everything about the Mayan Riviera.

Anadaz West Hollywood Hotel

I was in my favourite city recently, Los Angeles, and experienced one of Hyatt’s new Andaz hotels for the first time: Andaz West Hollywood. I’d heard such great things about Andaz Liverpool Street in London, but was still not fully able to imagine how the famed 70s “Riot Hyatt” on Sunset could be transformed into a high-end travelers retreat.

I was very pleasantly surprised. There were so many things I loved about Andaz West Hollywood!

For starters, the check-in experience was fantastic. Throughout my many travels, I don’t think I’ve ever gone out of my way to tell anyone how much I enjoyed check-in – let alone write about it. Andaz has a new check-in concept. When you enter the hotel you notice there is something missing – a front desk!

nstead of standing there wondering what to do, as you might envision me doing, I was quickly greeted by an Andaz Host who sat me down in a comfy leather sofa and asked me if I’d care for a drink. Of course I did! I’d been travelling! My husband and I sat down to a lovely glass of wine each (with a big pour might I add) while the same gentleman checked us in using a small computer-like device. This was such a nice change from the norm!

No standing impatiently at the counter with luggage in tow.

In no time, we were whisked to our room where we were please to learn that Andaz has not jumped onto the nickel-and-diming wagon that some hotels are still on. So many things that guests are used to paying for – but annoyed by – are complimentary at Andaz.

For instance, all non-alcoholic mini-bar beverages are complimentary! Also complimentary, is Wi-Fi. Nice! Logging in was hassle free on both our iphones and my laptop.

Bar at Andaz West HollywoodAs we were shown to our room we were also invited to return to the lobby for complimentary happy hour each evening, and told that coffee, fruit and croissants would be waiting for us (again – complimentary) in the lobby every morning. We were in heaven! It’s funny how nice touches like these can make you feel so welcome, and at home!

Naturally, after enjoying a second glass of wine during happy hour, we wanted to stick around Andaz. Why leave a place that had made us feel so valued? We decided to invite some friends and enjoyed some fabulous Southwestern French cuisine at RH.

Dinner at RH was a huge highlight for sure! Everyone at the table was wowed by their meal. The mushroom soup was amazing, and the chocolate cake is something we are all still talking about. My husband tried the duck confit (per the Manager’s recommendation) and he thought it was amazing. It’s no surprise this was an over-the-top dining experience; RH’s Executive Chef, Sebastien Archambault, has showcased his talents at several Michelin-starred restaurants in Europe.

Try Andaz West Hollywood for yourself and, like me, you’ll feel like a guest in someone’s home.

Or, if your favourite city happens to be the Big Apple, try out one of Andaz’s great new hotels in New York that are opening soon: Andaz Wall Street (opens January 2010) and Andaz Fifth Avenue (opens spring 2010).

I know I’ll be there.

Check out some more photos of this gorgeous hotel in Los Angeles:

Sitting Area at Andaz West Hollywood

Sitting Area at Andaz West Hollywood

Exterior of the Andaz West Hollywood in L.A.

Exterior of the Andaz West Hollywood in L.A.

RH Restaurant at Andaz Hotel in L.A.

RH Restaurant at Andaz Hotel in L.A.

Pool Area at the Andaz West Hollywood

Pool Area at the Andaz West Hollywood

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