We go to great lengths to ensure the information and advice we provide is authentic and accurate. The guest reviews appearing on our site are written by people who booked through Kiwi Collection and stayed at the hotel. In other words, the reviews are written by verified hotel aficionados like you!
Underwhelming
Adam from New York gave it a 3 out of 10 - reviewed Jul. 6, 2012
While the hotel was hip upon checkin, the hotel itself was nothing special. No one could explain my benefits to me at check in as they don't "show on the Ipad." Breakfast was horrible, as I was told I had to sit at the bar as I was a single person, meaning I had a view of dirty dishes and the back kitchen, and servers kept piling plates 1 ft in front of me. Room was very sparse and on the large side, with a parking lot view. Comfortable though a sea of white. At checkout, I didnt get any sort of itemized bill so I have no idea what benefits I ended up getting.
Fantastic Hotel but need to give better service to Kiwi customers
Michaela from Perth gave it a 9 out of 10 - reviewed Jun. 27, 2012
We loved our stay at the hotel.
However, we did not get complimentary breakfast or any other perk we should have got, even although we said when we checked in.
On checking out they tried to charge us for our continental breakfast and even when we showed them our confirmation email from Kiwi they still did not accept this..
Hotel lovely, we were just upset about the above.
Regards
Michaela x
Lovely hotel - not for Kiwi Customers
Carole from Perth gave it a 9 out of 10 - reviewed Jun. 27, 2012
This hotel is great. Lovely location and lovely amenities.
However, they did not give us any of the Kiwi perks even although we showed our confirmation email at check in.
On checking out they tried to charge us for the complimentary continental breakfasts and even when I showed them my email they did not accept it was correct.
Very disappointing!
I would use Kiwi again and Andaz if I was given guarantee this would not happen again.
Carole
very nice hotel to stay in Hollywood
xin from shanghai gave it a 10 out of 10 - reviewed Nov. 4, 2011
Andaz West Hollywood hotel was amazing! Very nice and stylish room. Everything just very nice. Every staff member we dealt with were friendly and accommodating.
Breakfast is great. check in and check out using ipad and very easy.