Kiwi Best Rate Guarantee
About Kiwi Collection

Best Rates Guaranteed

We guarantee the best publicly available rates whenever you book with Kiwi Collection.

If you find a lower room rate* on another website within 24 hours of making a booking with us, we will match the rate.

Best Available Rate Guarantee

We guarantee the best publicly available rates whenever you book with the Kiwi Collection.

If you find a lower room rate* on another website within 24 hours of making a booking with us, we will match the rate.

* The lower rate found must:

  • Have identical booking requirements and policies for payment and cancellation as your Kiwi Collection booking
  • Be for the same hotel, room type, stay dates/length, and number of guests
  • Be publically viewable and verifiable on the other website

Full terms & conditions are below.

To make a claim, simply complete our Best Rate Guarantee online claim form within 24 hours of making a booking with us. We will review your claim and contact you within 48 hours.

Please note: hotel cancellation policies vary greatly. Many of our hotels are flexible and allow cancellation up to 24 hours in advance of your stay. The Kiwi Collection understands that sometimes travel plans change, and therefore does not charge additional change or cancel fees.

Best Rate Guarantee Terms & Conditions:

The Kiwi Collection guarantees the best publicly available rates for all of our hotels, subject to the following terms and conditions:

  • The Best Rate Guarantee online claim form must be completed in full within 24 hours of making your Kiwi Collection booking
  • Claim must include the lower rate and exact link (URL) where it can be confirmed
  • The following rates do not qualify:
    • Pre-paid, non-cancellable, and/or non-refundable rates
    • Rates available on auction or flash sale websites like (but not limited to) Priceline or Hotwire
    • Reward program rates, corporate/group rates, government rates and/or other rates not available to the general public
    • o Packaged rates that include the room with other travel and/or entertainment goods and services such as (but not limited to) airline tickets, car rentals, or show tickets
  • If we verify the lower rate, your nightly rate will be adjusted to reflect it
  • The Kiwi Collection has the sole right to determine the validity of any claim
  • The Kiwi Collection has the discretion to determine if a competing rate is genuinely available
  • In the case of a dispute, the Kiwi Collection’s decision is final
  • The Kiwi Collection reserves the right to modify this Best Rate Guarantee at any time.