About Kiwi Collection
Best Rates Guaranteed
We guarantee the best publicly available rates whenever you book with Kiwi Collection.
If you find a lower room rate* on another website within 24 hours of making a booking with us, we will match the rate.
* The lower rate found must:
- Have identical booking requirements and policies for payment and cancellation as your Kiwi Collection booking
- Be for the same hotel, room type, stay dates/length, and number of guests
- Be publically viewable and verifiable on the other website
The Kiwi Collection guarantees the best publicly available rates for all of our hotels, subject to the following terms and conditions:
- The Best Rate Guarantee online claim form must be completed in full within 24 hours of making your Kiwi Collection booking
- Claim must include the lower rate and exact link (URL) where it can be confirmed
- The following rates do not qualify:
- Rates available on auction or flash sale websites like (but not limited to) Priceline or Hotwire
- Pre-paid, non-cancellable, and/or non-refundable rates
- Reward program rates, corporate/group rates, government rates and/or other rates not available to the general public
- Rates that are packaged with air travel, car rental, entertainment, etc.
- If we verify the lower rate, your nightly rate will be adjusted to reflect it
- The Kiwi Collection has the sole right to determine the validity of any claim
- The Kiwi Collection has the discretion to determine if a competing rate is genuinely available
- In the case of a dispute, the Kiwi Collection’s decision is final
- The Kiwi Collection reserves the right to modify this Best Rate Guarantee at any time
To make a claim, simply complete our Best Rate Guarantee online claim form within 24 hours of making a booking with us. We will review your claim and contact you within 72 hours.