8.7
Service
9
Rooms
8
Location
9
Service
9
Rooms
8
Location
9
Food & Beverage
8
Spa & Fitness
9
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
9
Architecture & Design
8
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Kiwi Collection Perks

  • Upgrade upon arrival, subject to availability
  • Late check-out upon request, when available
  • Welcome refreshment at check-in
  • Resort fee included
  • Complimentary in-room Wi-Fi, when available
  • $50 USD spa credit
  • Bottle of Mezcal in room at check in

Why we love it

  • All-Inclusive Luxury—one of Mexico's only family-friendly all-inclusive resorts
  • Beachside Location—located right on the water, fringed by Yucatan jungle
  • Dining Choice—take a culinary world tour at one of eight different restaurants
  • Quiet Accommodations—grand Class area of the resort is adults-only
  • Eco-Adventure—take a tour to hot springs, or swim with dolphins and sea lions

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Upgrade upon arrival, subject to availability
    • Late check-out upon request, when available
    • Welcome refreshment at check-in
    • Resort fee included
    • Complimentary in-room Wi-Fi, when available
    • $50 USD spa credit
    • Bottle of Mezcal in room at check in
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 3:00 PM
Check-out: 12:00 PM
Child policy: Maximum child age: 15
Pet policy: Pets are not allowed
Accepted by this hotel: American Express Mastercard Visa

Nearby Hotels

Affiliates

Grand Velas Riviera Maya is part of Velas Resorts
Why Travel With Kiwi Collection
Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
Trusted by Visa
Secure Bookings