8.1
Service
7
Rooms
8
Location
10
Service
7
Rooms
8
Location
10
Food & Beverage
9
Spa & Fitness
5
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
9
Architecture & Design
9
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
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Why we love it

  • Luxury Rooms—modern accommodations with private terraces and a variety of views
  • Rooftop Pool—take a dip in the Downtown House’s spectacular rooftop pool
  • C-Grill—beachside home for seafood and incredible cocktails
  • Boutique Shopping—steps to Playa del Carmen’s luxury shopping outlets
  • Daily Yoga—wake up with a morning stretch on the beach

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Upgrade upon arrival, subject to availability
    • Late check-out on request, when available
    • $25 USD food or beverage credit
    • Daily complimentary breakfast for two
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • $25 USD food or beverage credit
    • Automatic room upgrade upon arrival, when available
    • Complimentary in-room Wi-Fi, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Best available rate guarantee
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 3:00 PM
Check-out: 12:00 PM
Child policy: Please note that the Downtown House is adult only, where the Beach House portion of the hotel is family-friendly.
Pet policy: Pets up to 22kg are allowed for an additional fee of $100USD for four nights.

Nearby Hotels

Awards & Affiliates

Hyatt Centric Playa Del Carmen is part of Hyatt Centric and Hyatt International Hotels & Resorts

Conde Nast - Readers' Choice Awards - 2021
Conde Nast Traveler - Reader's Choice Awards
Conde Nast Traveler - Reader's Choice Awards, Top Hotels in Mexico
Conde Nast Traveler - Reader's Choice Awards, Top Hotels in Eastern Mexico
US News & World Report - The World's Top Hotel Soaking Tubs

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