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8.7
Service
9
Rooms
8
Location
10
Service
9
Rooms
8
Location
10
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
8
Architecture & Design
9
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Perks & Offers

  • Kiwi Collection Rate
  • Visa Premium Rate
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Why we love it

  • Rich History—welcoming guests to Victoria for over 100 years
  • Willow Stream Spa—offers over 85 different treatments to select from
  • Large Wine Cellar—over 800 bottles to choose from
  • Business Center—open 24-hours with high-tech amenities
  • Meeting Space—room for 1,200 guests
Why Travel With Kiwi Collection
Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
Trusted by Visa
Secure Bookings
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Nearby Hotels

Awards & Affiliates

Fairmont Empress is part of Fairmont Hotels & Resorts and Accor Hotels

CAA - Four Diamond Award - 1989-2014
Condé Nast Traveler - No.15, Top 30 Hotels in Canada- 2012
Condé Nast Traveler - Gold List - 2011
Travel + Leisure - 500 World's Best Hotels - 2009 & 2011
Condé Nast Traveler - No.1 Hotel on Vancouver Island & No.11 in Canada - 2009