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8.7
Service
9
Rooms
8
Location
10
Service
9
Rooms
8
Location
10
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
8
Architecture & Design
9
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
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See how we rated this property

Kiwi Collection Perks

  • Automatic room upgrade upon arrival, when available
  • Late check-out upon request, when available
  • Complimentary breakfast for two, daily
  • Welcome gift in room
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Why Travel With Kiwi Collection

Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
Trusted by Visa
Secure Bookings
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Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary breakfast for two, daily
    • Welcome gift in room
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Our luxury hotel specialists are only a call or click away.
1 877 999 0680 Send us an email
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Nearby Hotels

Awards & Affiliates

Fairmont Empress is part of Fairmont Hotels & Resorts and Accor

CAA - Four Diamond Award - 1989-2014
Condé Nast Traveler - No.15, Top 30 Hotels in Canada- 2012
Condé Nast Traveler - Gold List - 2011
Travel + Leisure - 500 World's Best Hotels - 2009 & 2011
Condé Nast Traveler - No.1 Hotel on Vancouver Island & No.11 in Canada - 2009

Why Travel With Kiwi Collection
Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
Trusted by Visa
Secure Bookings