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8.1
Service
7
Rooms
8
Location
10
Service
7
Rooms
8
Location
10
Food & Beverage
9
Spa & Fitness
5
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
9
Architecture & Design
9
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

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Why Travel With Kiwi Collection

Hand-Picked Collection
Personalized Service
Exclusive Extras & Deals
Price Guarantee
Trusted by Visa
Secure Bookings
Why Travel With Kiwi Collection
Hand-Picked Collection
Personalized Service
Exclusive Extras & Deals
Price Guarantee
Trusted by Visa
Secure Bookings
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Awards & Affiliates

Thompson Playa del Carmen is part of Thompson Hotels and Two Roads Hospitality

Conde Nast Traveler - Reader's Choice Awards - 2018
Conde Nast Traveler - Reader's Choice Awards - 'Top Hotels in Mexico' - 2017
Conde Nast Traveler - Reader's Choice Awards - 'Top Hotels in Eastern Mexico' - 2017
Conde Nast Traveler - Reader's Choice Awards - 'Best
Hotel Breakfasts in The World ' - 2017
US News & World Report - 'The World's Top Hotel Soaking Tubs' - 2017