8.5
Service
9
Rooms
9
Location
10
Service
9
Rooms
9
Location
10
Food & Beverage
9
Spa & Fitness
8
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
7
Architecture & Design
8
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Prestigious Location—in Midtown, a short stroll to Fifth Avenue shopping
  • Rarities—exclusive club-style lounge featuring rare and vintage liquors
  • Tavern on 51—trendy imbibing hotspot with curated cocktail list
  • Pomme Palais—a French patisserie, with gourmet coffee and light fare
  • Tower Views—located on floors 41-54, enjoy amazing city views

Exclusive Perks & Benefits

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  • Premium Benefits Am I eligible?
    • Best available rate guarantee
    • Automatic room upgrade upon arrival, when available
    • $100 USD Breakfast Credit per room per day (inclusive of taxes & gratuity) available in Villard Restaurant & Pomme Palais Bakery or via In-Room Dining
    • 3PM check-out upon request (when available)
    • VIP Guest status
    • $25 USD food or beverage credit
    • Complimentary in-room Wi-Fi, when available

Limited Time Offers

Visa Exclusive: Every 3rd Night Free in New York
Exclusive Offer for Visa Premium Cardholders Through: Apr 21, 2025
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Every 3rd Night Free in New York City
Stay 3, Pay 2 Through: Apr 21, 2025
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 3:00 PM
Check-out: 11:00 AM
Child policy: Maximum child age: 17
Pet policy: Dogs under 25 lbs accepted. Pet agreement must be signed and guest must pay one-time USD 125 cleaning fee.
Accepted by this hotel: American Express Mastercard Diners Club Discover Japan Credit Bureau Visa

Awards & Affiliates

The Towers at Lotte New York Palace is part of Lotte Hotels and Resorts

Forbes Five Star Award - 2022-2023

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