8.7
Service
8
Rooms
8
Location
9
Service
8
Rooms
8
Location
9
Food & Beverage
10
Spa & Fitness
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
9
Architecture & Design
9
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
See more

Why we love it

  • Iconic Locale—hotel sits next to the Grand Canal, just steps from Piazza San Marco
  • Historic Charm—originally a 16th century palazzo, lovingly restored with antiques
  • Celeb Favorite—the likes of Sigmund Freud, Lenny Kravitz and Lou Reed have stayed here
  • Exotic Gardens—explore tranquil courtyards and green spaces, a rare find in Venice
  • Metropole Spa—unwind while enjoying the healing power of hydrotherapy

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Upgrade upon arrival, subject to availability
    • Late check-out on request, when available
    • $50 USD resort credit per room, per stay
    • Welcome gift
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary in-room Wi-Fi, when available
    • VIP Guest status
    • Best available rate guarantee
    • $50 USD hotel credit
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 2:00 PM
Check-out: 11:00 AM
Child policy: Maximum child age: 3
Pet policy: Small pets are allowed. Daily supplement of euro thirty per room
Accepted by this hotel: American Express Mastercard Japan Credit Bureau China Union Pay Visa

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