8.2
Service
9
Rooms
9
Location
10
Service
9
Rooms
9
Location
10
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
8
Generosity & Value
7
Wow / Hip Factor
7
Architecture & Design
8
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Pure Luxury—relax at one of Cancun’s most luxurious resorts
  • Dining Variety—chow down at one of six dining outlets across the resort
  • Family Friendly—with a dedicated Kids’ Club and pools with water slides
  • Unbeatable Location—beachfront, overlooking the azure waters of the Caribbean
  • KAYANTA Spa—experience a relaxation space inspired by ancient Mayan therapies

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Upgrade upon arrival, subject to availability
    • Late check-out on request, when available
    • $50 USD spa credit per room, per stay
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary in-room Wi-Fi, when available
    • VIP Guest status
    • Best available rate guarantee
    • $100 USD hotel credit

Limited Time Offers

25% Off in Cancun Booked 60+ Days in Advance
Save 25% on the Best Publicly Available Rate Through: Dec 20, 2026
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20% Off in Cancun
Save 20% Off Stays Booked 14-59 Days in Advance Through: Dec 20, 2026
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 3:00 PM
Check-out: 12:00 PM
Child policy: Maximum child age: 12

Awards & Affiliates

Kempinski Hotel Cancún is part of Kempinski Hotels

Forbes Star Rating 5 Stars
Local Star Rating 5 Stars
AAA - Five-Diamond Awarded Restaurant, Fantino
AAA - Five-Diamond Awarded Restaurant, The Club Grill

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