8.0
Service
8
Rooms
8
Location
9
Service
8
Rooms
8
Location
9
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
8
Generosity & Value
9
Wow / Hip Factor
7
Architecture & Design
7
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Visa Premium Benefits

  • Best available rate guarantee
  • Automatic room upgrade upon arrival, when available
  • $50 USD Breakfast Credit per room per day (inclusive of taxes & gratuity) available in Villard Restaurant & Pomme Palais Bakery
  • 3PM check-out upon request (when available)
  • VIP Guest status
  • $25 USD food or beverage credit
  • Complimentary in-room Wi-Fi, when available

Why we love it

  • The Towers Experience—exclusive top-floor accommodations with private elevators
  • Little Royals—children enjoy in-room playhouse, cupcakes, and bedtime storybooks
  • Ila Only Spa—provides holistic treatments with organic, sustainable products
  • Villard Restaurant—iconic breakfast venue offering elevated morning dining
  • Gold Room Cocktails—elegant lounge serving handcrafted martinis in a gilded setting
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 4:00 PM
Check-out: 11:00 AM
Child policy: Maximum child age: 17
Pet policy: Dogs under 25 lbs accepted. Pet agreement must be signed and guest must pay one-time cleaning fee.
Accepted by this hotel: American Express Mastercard Diners Club Discover Japan Credit Bureau Visa

Awards & Affiliates

Lotte New York Palace is part of Lotte Hotels and Resorts

Forbes Five Star Award - 2022 & 2023
US News & World Report, Best Hotels in New York City - 2020-2023
Travel + Leisure - The 15 Best Hotels in New York City - 2022

Why Travel With Kiwi Collection
Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
Trusted by Visa
Secure Bookings