8.5
Service
9
Rooms
9
Location
9
Service
9
Rooms
9
Location
9
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
9
Architecture & Design
9
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
See more

Why we love it

  • Siete Restaurant—dine beneath the jungle canopy on vibrant, plant-forward seasonal dishes
  • Tree Bar Lounge—sip botanical cocktails with lagoon views and live local music
  • Sunrise Paddleboarding—glide across glassy water as the sky shifts into pink
  • Temazcal Ceremony—experience traditional Mayan steam rituals guided by local practitioners
  • Pinto & Tinto Workshop—create art with natural pigments in a communal setting

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • $50 USD spa credit per room, per stay
    • Daily complimentary breakfast for two
    • Upgrade upon arrival, subject to availability
    • Late check-out on request, when available
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary in-room Wi-Fi, when available
    • VIP Guest status
    • Best available rate guarantee
    • $25 USD hotel credit
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 12:00 PM
Child policy: Please note that this property is adults-only. Guests must be 16 years old or older to check-in.
Pet policy: No pets allowed.

Nearby Hotels

Affiliates

Our Habitas Bacalar is part of Our Habitas
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