8.7
Service
9
Rooms
8
Location
10
Service
9
Rooms
8
Location
10
Food & Beverage
10
Spa & Fitness
9
Attention to Detail
9
Generosity & Value
8
Wow / Hip Factor
8
Architecture & Design
8
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Visa Premium Benefits

  • Welcome Port upon check-in
  • Complimentary breakfast for two
  • $25 USD food or beverage credit
  • Automatic room upgrade upon arrival, when available
  • Complimentary in-room Wi-Fi, when available
  • Late check-out upon request, when available
  • Best available rate guarantee

Why we love it

  • Spectacular Views—gaze over the UNESCO World Heritage city and the Douro River
  • Michelin-star Dining—guests experience inspired cuisine with the accent on fresh local produce
  • The Bacchus Suite—the most exclusive and private accommodation in the hotel
  • For Wine Lovers—the cellars house one of the most comprehensive collections of Portuguese wines
  • Wine Spa—unwind with the perfect blend of wellness & an extraordinary wine experience
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 3:00 PM
Check-out: 12:00 PM
Child policy: Please note that children up to 12 may incur additional fees. Children 13 and older are considered adults.
Pet policy: The property allows all pets - cats and dogs of 20kg max- They are welcome at a charge of 40Eur per night including food - To be allocated only in Superior Rooms and the Bacchus Suite - All requests require previous consultation and approval by the Hotel.
Accepted by this hotel: American Express Mastercard China Union Pay Visa

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Awards & Affiliates

Michelin Two Stars - 2024
Michelin Guide - Wine Spectator, Grand Award - 2024
Michelin Guide - Service Award - 2024
Travel + Leisure - World of Fine Wine, Best Regional Wine List in Portugal and Europe - 2024
Travel + Leisure - Food & Travel Magazine UK, Best International Hotel - 2024
Condé Nast Traveler - Readers’ Choice Awards US - 2024

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