9.1
Service
10
Rooms
9
Location
9
Service
10
Rooms
9
Location
9
Food & Beverage
9
Spa & Fitness
9
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
9
Architecture & Design
9
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Beachfront Setting—nestled on 100 acres of pristine beachfront
  • Quiet Location—set in an exclusive location away from Cancun’s hotel zone
  • Make A Splash—take a dip in one of three amazing outdoor pools
  • Dining Choice—choose from four distinct and delicious restaurants
  • Waldorf Spa—indulge in a decadent spa treatment in this gorgeous space

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Late check-out on request, when available
    • Upgrade upon arrival, subject to availability
    • $75 USD hotel credit per room per stay
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • $25 USD food or beverage credit
    • Automatic room upgrade upon arrival, when available
    • Complimentary in-room Wi-Fi, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Best available rate guarantee

Limited Time Offers

Visa Exclusive: 3rd Night Free (discounted across all nights) in Cancun
Exclusive Offer for Visa Premium Cardholders Through: Jan 31, 2027
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 12:00 PM
Pet policy: Pet Friendly property

Awards & Affiliates

Waldorf Astoria Riviera Maya is part of Waldorf Astoria Hotels & Resorts and Hilton

Forbes Four Stars - 2024
Luxury Lifestyle Awards - Best Luxury Beach Resort - 2024
Luxury Lifestyle Awards - Top 100 Hotel & Resorts - 2023 & 2024
AAA Five Diamond - 2023
Travel + Leisure - It List, The 100 Best Hotels in the World - 2023
Travel + Leisure - It List, The 11 Best New Beach Hotels Around the World - 2023
Conde Nast Traveler, Reader's Choice Awards, Best Resort in Eastern Mexico - 2023
Conde Nast Traveler - Hot List - 2023
World Luxury Spa Awards - Best Luxury Holistic Spa Global & Best Luxury Wet Area in North America - 2023
World Luxury Restaurant Awards for Malpeque - Best Luxury Seafood Restaurant Global & Best Fine Dining Cuisine - 2023
Stella Awards - Gold for Best Resort, Gold for Best Food & Beverage, Silver for Best Event Space - 2023

Why Travel With Kiwi Collection
Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
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