Belmond Maroma Resort & Spa

With their position on the front lines of hospitality, concierges are often privy to unmentionable secrets, while deftly accommodating requests with all the finesse of a magician. The term was born in the French language, originating as commute des cierges or "keeper of the candles." It applied to the servants who tended to French aristocracy, responding to each of their whims and flights of fancy with minimal fuss. Nowadays, a concierge wears many hats — confidante, string-puller, and conjurer — and goes to great lengths to ensure a guest’s happiness. In this week’s blog, seven hotel concierges share their most memorable stories from on the job.