8.3
Service
9
Rooms
9
Location
8
Service
9
Rooms
9
Location
8
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
9
Generosity & Value
8
Wow / Hip Factor
8
Architecture & Design
8
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
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Why we love it

  • Skyline Views—revel in breathtaking vistas of Imperial Palace Gardens and Tokyo Skytree
  • Dining Variety—savor world-class kaiseki at Nadaman or contemporary Italian at Piacere
  • Ultimate Relaxation—indulge in holistic wellness at CHI, The Spa, or take a dip in the indoor pool
  • Unparalleled Service—allow a dedicated team to curates personalized experiences
  • Prime Location—steps from Tokyo Station, offering seamless city and Shinkansen access
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Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • $100 USD hotel credit per room, per stay (valid for food & beverage, spa, laundry, or boutique)
    • Daily complimentary breakfast for two
    • Late check-out on request, when available
    • Upgrade upon arrival, subject to availability
    • VIP Guest status
    • Welcome gift
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  • Premium Benefits Am I eligible?
    • $100 USD hotel credit per room, per stay (valid for food & beverage, spa, laundry, or boutique)
    • Complimentary breakfast for two
    • Complimentary in-room Wi-Fi, when available
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Welcome gift in room
    • Best available rate guarantee
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Our luxury hotel specialists are only a call or click away.
1 877 999 0680 Send us an email
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

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Awards & Affiliates

Shangri-La Tokyo is part of Shangri-La Hotels and Resorts

Forbes Four Stars
World Luxury Hotel Awards - Best Luxury Hotel in Japan / Best Luxury Urban Hotel in Japan - 2024
Forbes Travel Guide - Four Star for Chi, The Spa at Shangri-La - 2020-2023

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