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How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Private Villa Retreat—enjoy spacious residences with terraces, kitchens, and private pools
  • Lagoon Adventures—explore winding waterways by kayak or boat in the mangroves
  • Tauro Steakhouse—savor prime cuts and inventive cocktails in an elevated setting
  • Fairmont Spa—immerse in Mayan-inspired rituals using local plants and traditional techniques
  • Pet-Friendly Stays—bring small dogs or cats for a truly shared getaway
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Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Late check-out on request, when available
    • Upgrade upon arrival, subject to availability
    • $100 USD resort credit per room, per stay
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  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary in-room Wi-Fi, when available
    • VIP Guest status
    • Best available rate guarantee
    • $25 USD hotel credit
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Limited Time Offers

Every 4th Night Free in Playa del Carmen
Stay 4, Pay 3 Through: Jun 30, 2026
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Our luxury hotel specialists are only a call or click away.
1 877 999 0680 Send us an email
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 12:00 PM
Child policy: Children stay free up to 17 years old in room only plan (does not include breakfast).
Pet policy: The resort allows cats and dogs weighing up to 25lbs for a fee of $25USD per pet, per night. Pets are not permitted in dining areas, pools, or on the beach. The resort has specific rooms designed for guests with pets.

Nearby Hotels

Affiliates

Fairmont Heritage Place, Mayakoba is part of Fairmont Hotels & Resorts and Accor
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