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How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Integrated Nature Design—pathways woven through lagoons, palms, ecosystems
  • Beach & Lagoon Duality—wake beside tranquil waterways or on the shoreline
  • Private Plunge Pools—step from your terrace straight into water framed by jungle foliage
  • Lagoon Kayaking—explore waterways directly from the resort by kayak
  • Casa Amate—experience refined Latin American cooking rooted in regional ingredients

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Upgrade upon arrival, subject to availability
    • Late check-out on request, when available
    • $100 USD resort credit per room, per stay
    • Daily complimentary breakfast credit for two
    • Welcome gift
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary in-room Wi-Fi, when available
    • VIP Guest status
    • Best available rate guarantee
    • $100 USD hotel credit

Limited Time Offers

25% Off in Playa del Carmen
Save 25% on the Best Publicly Available Rate Through: Dec 18, 2026
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 12:00 PM
Child policy: Alila Mayakoba is thoughtfully designed with an adults-oriented ambiance, offering serene spaces, elevated design, and curated experiences ideal for couples, solo travelers, and friends. At the same time, we warmly welcome families with teenagers, pr
Pet policy: We welcome your pets at Alila Mayakoba, providing them beds and bowls. Please inform us that you will be bringing your pet (or pets) at least three days prior to your arrival. Price: $100 USD per stay. Individual pet weight limit: 50 Pounds.

Affiliates

Alila Mayakoba is part of Alila Hotels & Resorts and Hyatt International Hotels & Resorts
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