8.8
Service
8
Rooms
9
Location
8
Service
8
Rooms
9
Location
8
Food & Beverage
10
Spa & Fitness
9
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
10
Architecture & Design
9
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Spoiled for Choice – choose from an almost endless variety of nearby activities
  • World Cuisine – dine or imbibe at one of 11 restaurants and bars
  • Take a Dip – laze by one of the resort’s five sparkling pools
  • Family Friendly – drop the children off at the dedicated Kids’ Club
  • Conrad Spa – indulge at this jungle sanctuary of relaxation
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Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Daily complimentary breakfast for two
    • Upgrade upon arrival, subject to availability
    • Late check-out on request, when available
    • Welcome gift
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  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • $25 USD food or beverage credit
    • Automatic room upgrade upon arrival, when available
    • Complimentary in-room Wi-Fi, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Best available rate guarantee
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Limited Time Offers

Visa Exclusive: 3rd Night Free (discounted across all nights) in Tulum
Exclusive Offer for Visa Premium Cardholders Through: Jan 31, 2027
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Our luxury hotel specialists are only a call or click away.
1 877 999 0680 Send us an email
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Awards & Affiliates

Conrad Tulum Riviera Maya is part of Conrad Hotels & Resorts and Hilton

U.S. News Best Hotels Awards - #29 in Best Hotels in Mexico, #2 in Best Hotels in Tulum & #11 in Best Hotels in Maya Riviera & The Yucatan - 2024
Conde Nast Traveler - Readers’ Choice Awards, #2 Resorts in Eastern Mexico - 2024
Conde Nast Traveller UK - #11 Resorts in Mexico - 2024
World Luxury Spa Awards - Best Luxury Beach Resort Spa in North America, Best Luxury Resort Spa in North America, and Best Luxury Wellness Spa in North America
Travel + Leisure - World’s Best Awards, #17 Favorite Resort in Mexico
Travel Weekly Magellan Awards - Gold Winner for Best Luxury Hotel/Resort

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