8.4
Service
8
Rooms
8
Location
10
Service
8
Rooms
8
Location
10
Food & Beverage
8
Spa & Fitness
7
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
8
Architecture & Design
9
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
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Why we love it

  • Historic Setting—Located in a UNESCO World Heritage site
  • Spa Santa Teresa—Pamper yourself beauty and body treatments
  • Rooftop Pool—Enjoy the magic of Cartagena from above
  • La Terraza Restaurant—Taste the authentic flavors of Colombia
  • Elegant Event Spaces—Ideal backdrop for weddings and meetings
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Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Late check-out upon request, when available
    • Upgrade upon arrival, subject to availability
    • Welcome gift in room
    • $25 USD spa credit per stay
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  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • $25 USD food or beverage credit
    • Automatic room upgrade upon arrival, when available
    • Complimentary in-room Wi-Fi, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Best available rate guarantee
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Our luxury hotel specialists are only a call or click away.
1 877 999 0680 Send us an email
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 12:00 PM
Child policy: Accommodation and breakfast are included for a maximum of 1 child aged 0 to 3 years at no additional charge. Children aged 4 to 11 years will incur a fee of COP 140,000 per night, plus taxes (if applicable). Children aged 12 years and older will incu
Pet policy: The Charleston Santa Teresa Hotel welcomes pets within its premises, including guide, service, or emotional support dogs or cats. To ensure the comfort and safety of all our guest, we kindly request that pets do not weigh more than 27 Kilograms and that they remain on leash in all permitted public areas. It is essential to review and inquire about the Hotel's pet policy at the time of booking.

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Awards & Affiliates

Conde Nast Johansens - Best Urban Hotel - 2024
Serandipians Global Luxury Tourism Consortium - Grand Hotel Champion - 2024
World Luxury Hotel Awards - Luxury Heritage Hotel - 2023-2024
World Luxury Hotel Awards - Luxury Lifestyle Hotel - 2023-2024
World Luxury Hotel Awards - Luxury Rooftop View Hotel - 2023-2024

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