8.9
Service
9
Rooms
9
Location
9
Service
9
Rooms
9
Location
9
Food & Beverage
9
Spa & Fitness
8
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
9
Architecture & Design
9
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Kiwi Collection Perks

  • Late check-out on request, when available
  • Upgrade upon arrival, subject to availability
  • Daily complimentary breakfast for two
  • Welcome gift

Why we love it

  • Michelin-Starred Dining—the only hotel in the city to offer three Michelin stars under one roof
  • Belle Époque Architecture—grand design preserved with modern comfort
  • Lake-View Rooms—floor-to-ceiling windows framing Lake Lucerne and surrounding Alps
  • SPA Bellefontaine—relax with personalized treatments in serene lakeside surroundings
  • Quai 10—enjoy an al fresco Mediterranean ambiance on Lake Lucerne

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Late check-out on request, when available
    • Upgrade upon arrival, subject to availability
    • Daily complimentary breakfast for two
    • Welcome gift
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 12:00 PM
Child policy: Maximum child age: 12
Pet policy: Supplement of 50CHF applies per night and room for dog staying overnight, as well as for day-use.

Awards & Affiliates

Mandarin Oriental Palace, Luzern is part of Mandarin Oriental Hotel Group

AA Star 5 Stars
Forbes Star Rating 5 Stars
OHG Rating First Class
Local Star Rating 5 Stars
NorthStar Travel Media Rating 5 Crowns
Michelin Guide - Two Michelin Stars, Colonnade
Michelin Guide - One Michelin Star, Minamo

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