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9.3
Service
10
Rooms
10
Location
9
Service
10
Rooms
10
Location
9
Food & Beverage
9
Spa & Fitness
10
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
9
Architecture & Design
8
Fit to Promise
10
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Perks & Offers

  • Kiwi Collection Perks
  • Limited Time Offers
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Why we love it

  • Dedicated kid’s program—activities inspired by Waldorf Education System
  • Rituals of Sound—enjoy experimental music shows with curated beats
  • Atlantis—spa in the jungle focused on natural, healing treatments
  • Beachfront location—wake up to views of the sparkling Caribbean Sea
  • Sustainable design—zero plastic bottles and renewable energy policies

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • $100 USD spa credit

Limited Time Offers

$150 Spa Credit in Playa del Carmen
Receive an Additional $50 Credit for Spa Treatments Through: Dec 21, 2020
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

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