visa benefits terms & conditions
Card eligibility
In order to receive the Visa Premium Benefits*, the reservation must be booked using a valid Visa Premium card. Find out if your card is eligible.
The same credit card used at the time of booking must be presented at the hotel and used as the form of payment. Reservations completed through other channels or paid with a different credit card do not qualify for the benefits.
Best available rate guarantee
We guarantee that the nightly rate you pay for your room will be the best publicly available at the time of booking. If you do find a lower price for your stay on another website within 24 hours of making a booking with us, tell us and we’ll do everything we can to match it.
Here's how it works
To qualify for a price match, the lower rate must:
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• Be for the same hotel, room type, dates and number of guests
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• Be viewable and available to book on another public website
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• Have identical booking and cancellation policies as the rate you booked with us
To make a claim, submit an online price match request within 24 hours of making a booking with us.
What you need to know
We'll match the best publicly available rate for any of our hotels, subject to these conditions:
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• Our online price match form is completed in full within 24 hours of making a booking with Kiwi Collection, and at least 72 hours prior to 3 pm on the day of arrival (based on the hotel’s local time).
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• The submitted claim includes the lower rate, along with a link (URL) to the exact page where it can be confirmed by our team.
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• A complete screenshot of the lower rate must be provided, including the hotel name, room type, dates of stay and number of guests. Full details on the rate must be visible including payment policies and cancellation.
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• The booking is not for a same-day arrival. Eligible bookings must be made at least 72 hours in advance of the stay.
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• The lower rate must be in the same currency as your Kiwi Collection booking.
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• Any changes to a reservation are considered a new booking and a new form must be submitted.
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• The difference in the rate must be at least 1% of the total room cost, excluding taxes and fees. Any rate discrepancies of less than 1% will be considered ineligible for a price match.
Unfortunately, these rates do not qualify for a price match:
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• Pre-paid, non-cancellable and/or non-refundable rates.
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• Rates available on auction or flash sale websites, similar (but not limited) to Priceline or Hotwire.
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• Reward program rates, corporate or group rates, government rates and/or other rates not available to the general public.
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• Any rates available on websites that require membership or a login to book and view rates and availability.
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• Packaged rates, which include the room along with other amenities such as (but not limited to) parking, meals or entertainment, and/or other travel services such as (but not limited to) airline tickets, car rental or show tickets.
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• Mobile exclusive rates or promotional rates that require a promotional code.
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• Promotional rates that must be booked directly with the hotel or directly on the hotel’s website exclusively.
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If we can verify the lower price for your stay, the nightly rate on your Kiwi Collection booking will be adjusted to match it, or a credit for the difference in the rate will be applied to your hotel folio at check-out.
We have the sole right to determine the validity of any claim, and to determine if a competing case is genuinely available. In the case of a dispute, our decision is final.
We reserve the right to modify this price match policy at any time.
