8.5
Service
9
Rooms
9
Location
8
Service
9
Rooms
9
Location
8
Food & Beverage
8
Spa & Fitness
9
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
9
Architecture & Design
9
Fit to Promise
8
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property Close
See how we rated this property

Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
See more

Why we love it

  • All-Inclusive Luxury—all meals are included in the nightly rate
  • Surrounded by Nature—the guest accommodations sprawl across 160-acres of nature
  • Cozy Accommodations—each invokes the feeling of a modern, rustic cabin
  • Spa Alila—indulge and relax at this mesmerizing wellness space
  • Iconic Setting—perched on a hilltop above the Pacific Coast Highway on California’s coast
See more Close

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Upgrade upon arrival, subject to availability
    • Late check-out on request, when available
    • $50 USD food and beverage credit
    • Welcome gift in room
    See all 4 perks Close
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • $25 USD food or beverage credit
    • Automatic room upgrade upon arrival, when available
    • Complimentary in-room Wi-Fi, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Best available rate guarantee
    See all 7 benefits Close
Best Immersive Experience Icon
Named Best Immersive Experience in the 2026 Kiwi Collection Hotel Awards. View all winners
Our luxury hotel specialists are only a call or click away.
1 877 999 0680 Send us an email
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 11:00 AM
Child policy: The resort is tailored to adults and has a maximum of two occupants per guestroom.
Pet policy: Guests pay a one-time fee of $150 (with a maximum of two dogs), which includes a dog bed and water bowl in your room. Only certified service animals (dogs) are allowed inside The Sur House.

Nearby Hotels

Awards & Affiliates

Alila Ventana Big Sur is part of Alila Hotels & Resorts and Hyatt International Hotels & Resorts

Travel + Leisure - World's Best Awards, Top 500 Hotels in the World – 2023
Travel + Leisure - The 15 Best Resorts in California – 2022 & 2023
US News & World Report - #2, Best Resorts in Big Sur – 2022 & 2023
US News & World Report - #14, Best Resorts in California – 2022 & 2023
Local Getaways - Getties Awards, Best Spa and Wellness Hotels on the Monterey Peninsula - 2023
Sunset Magazine's Travel Awards – Best Luxury Awards – 2023
Getties Awards - Best Spa and Wellness Hotels on the Monterey Peninsula - 2023
Condé Nast Traveler - Readers’ Choice Awards, #3, Top 12 Resorts in Northern California - 2022
Sunset Magazine's Travel Awards – Superlative Spa Retreats – 2022
Condé Nast Traveler - Readers' Choice Awards, Top 12 Resorts in Northern California - 2021 & 2022
Wine Spectator Restaurant Awards – Award of Excellence, The Sur House - 2021

Why Travel With Kiwi Collection
Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
Trusted by Visa
Secure Bookings