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8.5
Service
9
Rooms
8
Location
9
Service
9
Rooms
8
Location
9
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
8
Architecture & Design
8
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
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Why we love it

  • Celeb Favorite—the Beatles and Bill Clinton have stayed here
  • Burgandy Restaurant—offers fine dining and exquisite wine
  • Wellbeing Room—range of Asian treatments/massages
  • Grand Premium Room—luxury room with outdoor whirlpool
  • Central Location—set on the famous Plaza de Colon

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary in-room Wi-Fi, when available
    • Daily press
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • $25 USD food or beverage credit
    • Automatic room upgrade upon arrival, when available
    • Complimentary in-room Wi-Fi, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Best available rate guarantee (temporarily unavailable)
Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Nearby Hotels

Affiliates

Hotel Fénix, a Gran Meliá Hotel-Madrid is part of Gran Meliá Hotels & Resorts and Melia Hotels International
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