8.5
Service
9
Rooms
8
Location
9
Service
9
Rooms
8
Location
9
Food & Beverage
8
Spa & Fitness
8
Attention to Detail
9
Generosity & Value
9
Wow / Hip Factor
8
Architecture & Design
8
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Celeb Favorite—the Beatles and Bill Clinton have stayed here
  • Aduana Restaurant—savor Mediterranean fusion cuisine
  • Grand Premium Room—luxury room with outdoor whirlpool
  • Central Location—set on the famous Plaza de Colon
  • Designer Cocktails—stop in at Fénix Cocktail Bar for the best cocktails

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Late check-out on request, when available
    • Upgrade upon arrival, subject to availability
    • $25 USD food or beverage credit
  • Premium Benefits Am I eligible?
    • Complimentary breakfast for two
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary in-room Wi-Fi, when available
    • VIP Guest status
    • Best available rate guarantee
    • $25 USD food or beverage credit

Limited Time Offers

Visa Exclusive: $75 USD Dining Credit in Madrid
Exclusive Offer for Visa Premium Cardholders Through: Dec 31, 2026
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-out: 12:00 PM
Child policy: Maximum child age: 11
Pet policy: Pet friendly policy: a cleaning supplement of 80€ per day per room is added. Only a maximum of 2 pets are allowed per room, in addition to special amenities.

Nearby Hotels

Awards & Affiliates

Hotel Fénix, a Gran Meliá Hotel-Madrid is part of Gran Meliá Hotels & Resorts and Melia Hotels International

Forbes One Star Rating
OHG Rating Deluxe
Local Star Rating 5 Stars

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