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8.3
Service
8
Rooms
8
Location
10
Service
8
Rooms
8
Location
10
Food & Beverage
9
Spa & Fitness
7
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
8
Architecture & Design
8
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

More about how we rate our properties
See how we rated this property

Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why Travel With Kiwi Collection

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Personalized Service
Perks & Offers
Price Matching
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Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • Automatic room upgrade upon arrival, when available
    • Late check-out upon request, when available
    • Complimentary bottle of wine
  • Premium Benefits Am I eligible?
    • Complimentary daily full breakfast
    • $50 USD food and beverage credit
    • Automatic room upgrade upon arrival, when available
    • Complimentary in-room Wi-Fi, when available
    • Late check-out upon request, when available
    • VIP Guest status
    • Best available rate guarantee (temporarily unavailable)

Limited Time Offers

Visa Exclusive: $125 USD Food Or Beverage Credit in Florence
Exclusive Offer for Visa Premium Cardholders Through: Oct 31, 2021
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Complimentary Two-Course Dinner in Florence
Enjoy a Two-Course Dinner Through: Oct 31, 2021
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20% Off Suites in Florence
Save 20% on the Best Publicly Available Rate Through: Oct 31, 2021
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 2:00 PM
Check-out: 12:00 PM
Child policy: Maximum child age: 2
Pet policy: The property allows small pets on request - Charges may apply.
Accepted by this hotel: American Express Mastercard Diners Club Japan Credit Bureau China Union Pay Visa

Awards & Affiliates

Forbes Travel Guide - Four Star Rating - 2016, 2017, 2018, 2020
Travel + Leisure - World's Best Awards - The Top 5 Hotels in Greater Florence – 2018, 2019, 2020
Condé Nast Traveler Readers' Choice Awards - Top 10 Hotels in Florence – 2019, 2020
Luxury Travel Advisor - Top Luxury Boutique Hotel in Europe – 2016, 2019
Condé Nast Traveler - Johannsen's Awards for Excellence – 2017, 2019
Michelin Guide - Two Star - Santa Elisabetta Restaurant - 2021
Michelin Guide - One Star - Santa Elisabetta Restaurant - 2020

Why Travel With Kiwi Collection
Handpicked Collection
Personalized Service
Perks & Offers
Price Matching
Trusted by Visa
Secure Bookings