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8.5
Service
9
Rooms
9
Location
10
Service
9
Rooms
9
Location
10
Food & Beverage
9
Spa & Fitness
8
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
7
Architecture & Design
8
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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See how we rated this property

Exclusive Extras & Deals

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Why we love it

  • Prestigious Location—in Midtown, a short stroll to Fifth Avenue shopping
  • Rarities—exclusive club-style lounge featuring rare and vintage liquors
  • Tavern on 51—trendy imbibing hotspot with curated cocktail list
  • Pomme Palais—a French patisserie, with gourmet coffee and light fare
  • Tower Views—located on floors 41-54, enjoy amazing city views
Why Travel With Kiwi Collection
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Awards & Affiliates

The Towers at Lotte New York Palace is part of Lotte Hotels and Resorts

AAA - Four Diamond Award - 2011-2016
Gold Key Award - Best International Suite - 2014