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8.5
Wow / Hip Factor
7
Spa & Fitness
8
Attention to Detail
8
Service
9
Rooms
9
Food & Beverage
9
Spa & Fitness
8
Attention to Detail
8
Generosity & Value
8
Wow / Hip Factor
7
Architecture & Design
8
Location
10
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our luxury hotel specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations

More about how we rate our properties
See how we rated this property

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Why Travel With Kiwi Collection

Hand-Picked Collection
Personalized Service
Exclusive Extras & Deals
Price Guarantee
Trusted by Visa
Secure Bookings
Why Travel With Kiwi Collection
Hand-Picked Collection
Personalized Service
Exclusive Extras & Deals
Price Guarantee
Trusted by Visa
Secure Bookings
Our luxury hotel specialists are only a call or click away.
Monday - Friday24 HoursSaturday7AM - 3:30PMSunday7AM - 12AM

Hours of Operation are in Pacific Standard Time

Monday - Friday24 HoursSaturday7AM - 3:30PMSunday7AM - 12AM

Hours of Operation are in Pacific Standard Time

Awards & Affiliates

The Towers at Lotte New York Palace is part of Lotte Hotels and Resorts

AAA - Four Diamond Award - 2011-2016
Gold Key Award - Best International Suite - 2014