9.3
Service
9
Rooms
10
Location
9
Service
9
Rooms
10
Location
9
Food & Beverage
9
Spa & Fitness
9
Attention to Detail
10
Generosity & Value
9
Wow / Hip Factor
10
Architecture & Design
9
Fit to Promise
9
How do we rate a property?

We rate all our hotels, resorts, and lodges using our own bespoke grading system. We'll only invite a property into our collection once it's been assessed by one of our specialists. If it doesn't impress us, it doesn't make the cut.

From the quality of the food served in the restaurant to the amenities offered in each bedroom, we carefully rate each property to make sure it meets our high expectations.

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Perks & Offers

  • Kiwi Collection Perks
  • Visa Premium Benefits
  • Limited Time Offers
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Why we love it

  • Mangrove Forest – the hotel appears to float above endless mangroves
  • Waterfront Setting – located beachfront on pristine white sands
  • Auberge Spa – indulge and relax in this rejuvenating oasis
  • Experiences – embark upon a different adventure each day
  • Dining Choice – three gourmet restaurants and toes-in-the-sand dining

Exclusive Perks & Benefits

Enter dates and book a room displaying one of these icons to enjoy unique extras during your stay.
  • Kiwi Perks
    • $100 USD hotel credit
    • $35 USD breakfast credit per person daily (up to two).
    • Late check-out on request, when available
    • Upgrade upon arrival, subject to availability
  • Premium Benefits Am I eligible?
    • $35 USD breakfast credit per person daily (up to two)
    • 3PM check-out upon request (when available)
    • VIP Guest status
    • $100 USD resort credit
    • Complimentary in-room Wi-Fi, when available
    • Best available rate guarantee
    • Automatic room upgrade upon arrival, when available

Limited Time Offers

Every 4th Night Free + Credits in Playa del Carmen
Stay 4, Pay 3 Through: Jun 1, 2024
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Our luxury hotel specialists are only a call or click away.
Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Monday to Thursday6:00 am - 1:00 am Friday6:00 am - 12:00 am Saturday7:00 am - 3:30 pm Sunday 7:00 am - 12:00 am

Hours of Operation are in Pacific Standard Time

Hotel Policies

Check-in: 3:00 PM
Check-out: 12:00 PM
Child policy: Maximum child age: 12
Pet policy: he resort accommodates pets (Studio: $150 USD, Suites: $200). Rates are subject to a 15% service charge and 16% tax per stay per pet. Please note that pets must be leashed at all times while on property. Owners are responsible for curbing their pets. Pets are not permitted in any restaurant or pool areas. Deep Cleaning of $300 may apply as per management discretion. Maximum of two pets per room and pets have to be less than 40 pounds.

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Affiliates

Etéreo, Auberge Resorts Collection is part of Auberge Resorts
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